Reference

Understand the Rules Before You Play

These legal terms set out the conditions under which dewi39 operates and what you agree to when you access our lobby. Availability depends on local law and is permitted only in eligible regions — if you're accessing from Indonesia, check that your region qualifies…

Account Eligibility ConditionsDANA, OVO, GoPay Payment TermsData Handling PolicyCookie and Tracking NoticeDispute and Contact Process
dewi39 Understand the Rules Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy and Account Queries

If you have a question about how our terms apply to your account, how your data is stored, or how to submit a formal complaint, our support team handles legal and policy queries through the channels below. We aim to respond to policy-related messages within a reasonable timeframe — provide your account email and a clear description of your concern so we can route your query to the right team without delay.

Live Chat Reach our support team directly through the live chat window in your account. Mention that your query is policy-related so it gets escalated correctly and quickly.
Email Support Send detailed legal or policy questions to our support email. Include your registered account ID and a clear description — this helps us handle your case without back-and-forth.
Account Help Centre The Help Centre in your account settings covers common policy questions, data requests and how to flag a billing discrepancy linked to your DANA, OVO or GoPay wallet.
HOW WE HANDLE YOUR DATA

Data Security, Cookies and Account Retention

Your account data is stored securely and accessed only by authorised staff for the purposes described in our privacy policy. We use industry-standard SSL encryption on all data transmitted between your device and our servers, including payment instructions sent via DANA, OVO and GoPay. Cookies on our platform track session state and performance — you can adjust cookie preferences through your browser settings at any time. We retain account data for as long as your account remains active and for a defined period after closure, in line with applicable record-keeping requirements.

Data Handling

Your personal and payment data is processed only for account operation, verification and transaction processing. We do not sell your data to third parties outside our operating structure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve lobby performance. You can block non-essential cookies in your browser without affecting your core account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab in account settings.

Data Request Process

You can request a copy of the personal data we hold on you by submitting a written request through our support email. We will respond with your data summary within the period required by applicable rules.

Common Questions About Our Terms and Policies

These questions cover what we get asked most about how our terms work, what rights you have over your data, and how to raise a formal concern. If your question is not listed here, contact us through live chat or email with your account details.

These terms apply to anyone who opens an account and accesses our lobby. Access is available only where local law permits — it is your responsibility to confirm eligibility in your region before proceeding.

Yes. Submit a written request via our support email with your registered account ID. We will compile and return your data summary within the timeframe required under applicable data handling rules.

Our payment terms govern how we process your wallet deposits and withdrawals. Each wallet provider — DANA, OVO or GoPay — also applies its own conditions, which we cannot override on your behalf.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms in full.

Use live chat or send an email to our support team. Include your account ID and a clear description of the issue. Policy complaints are escalated to the relevant team, separate from standard account queries.

We retain your data for a defined period after account closure, in line with applicable record-keeping requirements. After that period, data is removed from our active systems in accordance with our privacy policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.