Reference

Terms and Conditions That Cover Your Account

Using dewi39 means you agree to these terms before any deposit, withdrawal, or game session begins. These conditions apply to every account action — from topping up via DANA or OVO to accessing the lobby from Yogyakarta or anywhere else where local law permits.

Account holder eligibility requiredApplies to DANA, OVO, GoPay depositsCovers all game categoriesSubject to local law and eligible regionsUpdated terms take effect on posting

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What These Terms Actually Cover

dewi39 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms set out the rules that apply when you open an account, make deposits using local e-wallets, play any game, and request a withdrawal. Every action you take on the platform is governed by this agreement. Eligibility to use dewi39 depends on your local law

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and the region you access from — we do not extend access where it is not permitted. Your account is personal and non-transferable. You are responsible for all activity made under your login credentials, including any session started via mobile access. Deposit methods listed on the
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payment screen — DANA, OVO, and GoPay — are subject to their own wallet provider terms in addition to ours. Where those terms conflict, the more restrictive rule applies to your account. We may update these terms at any time; continued use after an update is
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posted means you accept the revised version. If you do not agree to a change, you must stop using the platform and contact support before any further transaction is processed. Account suspension or closure may follow a material breach of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear, or if you believe your account has been handled in a way that conflicts with these terms, contact us directly. We review terms-related queries and account disputes through the channels below. Response times vary; for urgent account issues, live chat is the most direct route.

Team online

Live Chat

Open the chat icon on any page to raise a terms query or account dispute. This channel connects you to an agent without leaving the lobby.

Email Support

Send a written query to our support address for formal terms questions, account closure requests, or documentation about a wallet transaction.

Help Centre

The help section on the site covers common terms questions, wallet deposit rules, and the account verification process in plain language.

HOW WE HANDLE THIS

Account Security and Data Handling Under These Terms

These terms are paired with our privacy policy, which covers what data we collect, how long we keep it, and when we may share it. Your account data — including wallet transaction records for DANA, OVO, and GoPay — is stored securely and used only for account management and compliance purposes. You can request a copy of your account data or ask us to correct inaccurate records by contacting support in writing.

Data Retention Transaction records, including e-wallet deposits and withdrawals, are kept for the period required by our compliance obligations. You may request details via email.

Account Security Your login credentials are your responsibility. Enable any available two-step verification on your account to reduce the risk of unauthorised access.

Cookie Use We use session and analytics cookies as described in our cookie notice. Continuing to use the site after reading the notice means you accept this use.

Request and Correction Rights To request a data copy, correct account details, or raise a formal terms dispute, contact support by email with your registered account information.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to accounts, deposits, and access. If your question is not here, reach out through live chat or email.

They apply from the moment you create an account. Every deposit, game session, and withdrawal you make is covered by the version of the terms published at that time.

No. Wallet deposits must come from an account registered in your own name. Using another person's DANA, OVO, or GoPay wallet may result in account suspension under these terms.

Updated terms take effect when posted. Continued use after that point counts as acceptance. If you disagree, stop using the platform and contact support before your next transaction.

Send a written closure request to support via email. Include your registered account details. Any pending wallet transactions will be processed according to the terms in effect at the time of the request.

Yes. Access is only available where local law and eligible regions permit it. These terms do not override local regulations, and we do not extend services to restricted regions.

Reach out through live chat for fast account review, or send a detailed written query by email. Include your account reference and the specific clause you believe was misapplied.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appdewi39 App InfoAbout Us

Terms and Conditions That Cover Your Account

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security and Data Handling Under These Terms

Common Questions About These Terms

01 When do these terms apply to my account?

02 Can I use someone else's DANA or OVO wallet to deposit?

03 What happens if the terms are updated while I have an active account?

04 How do I close my account under these terms?

05 Does access to dewi39 depend on where I am?

06 Who do I contact if I believe these terms were applied incorrectly to my account?

Terms & Conditions

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