What We Collect and Why
When you open an account on dewi39, we collect the details you submit during registration — your name, email address, and the wallet identifier linked to your DANA, OVO, or GoPay account. When you make a deposit or withdrawal, our payment processor logs the transaction reference
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so we can match it to your account wallet and confirm the transfer was completed. We also collect device and session data — your browser type, IP address, and pages visited — to keep the platform running correctly and to detect unusual account activity. If you
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contact our support team, the conversation record is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those rails need to process your
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transaction. We retain your account data for as long as your account remains active; once an account is closed, we keep records only as long as required under applicable rules. Our services are available where local law in Indonesia permits, and data handling follows that same
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jurisdiction-dependent scope.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.