Reference

How dewi39 Handles Your Privacy in Indonesia

Your account data — from your DANA, OVO, or GoPay wallet details to your login history — is handled with a clear set of rules we follow consistently.

Account Data ControlWallet PrivacySecure LoginData Access Rights
Explore the Lobby Read FAQ
dewi39 How dewi39 Handles Your Privacy in Indonesia
HOW WE STAY ACCOUNTABLE

Browse Our Privacy Accountability Standards

We maintain clear internal standards for how personal data is stored, accessed, and removed. These signals reflect how we actually run the platform — not just policy language.

Encrypted Data Storage

All account data — including linked wallet identifiers for DANA, OVO, and GoPay — is stored using encryption at rest. Access to raw records is restricted to verified internal roles only.

KYC Verification Process

Identity documents submitted during KYC are stored only for the period required by our verification process. We do not share document images with third parties outside the verification workflow.

Session Log Transparency

You can request a summary of your recent login sessions, including device type and timestamp, so you can spot any access you do not recognise and contact support immediately.

Payment Data Minimisation

When you deposit via GoPay or OVO, we pass only the transaction amount and reference to the processor. Full wallet credentials are never stored on our servers after a session ends.

PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If you have questions about your account data, wallet records, or identity verification steps, our support team can walk you through the process. Reach us through the channels below to request a data summary, raise a concern, or ask how your information is used.

Live Chat Support Open the chat widget inside your account dashboard. Our team handles data queries including wallet record requests and account access concerns directly through live chat.
Email Privacy Request Send a written request to our support email if you want a copy of the data we hold on your account, or if you want to request deletion of non-essential records.
Account Settings Panel Your account settings panel lets you update contact details, review linked wallet information for DANA, OVO, or GoPay, and manage your communication preferences directly.
dewi39 Explore What We Collect and Why

Explore What We Collect and Why

When you open an account, we collect the details needed to verify your identity and connect your chosen payment method — whether that's DANA, OVO, or GoPay. We log session data, transaction timestamps, and device type so your account behaves consistently across mobile and desktop. We do not sell your personal data to third parties. Players in Yogyakarta and elsewhere in Indonesia

access the same privacy framework. Data shared with payment processors is limited strictly to what those processors need to complete a transfer. We retain account records only as long as operationally or legally required, after which they are deleted on a scheduled basis.

Switch On to Key Privacy Terms

These are the terms that appear most often when you read through our privacy documentation. Each definition below is written in plain language so you know exactly what applies to your account.

What is KYC in the context of my account?

KYC stands for Know Your Customer. It is the identity verification step where you submit documents to confirm your name, age, and address before withdrawals are processed on your account.

What does personal data mean under our privacy rules?

Personal data refers to any information that can identify you — your name, email, phone number, device ID, and linked wallet addresses like DANA or OVO registered to your account.

What is data retention?

Data retention is how long we keep your account information after you stop using it. We hold records only as long as operationally or legally required, then delete them on a scheduled cycle.

What is a data access request?

A data access request is a formal ask — sent via email or live chat — for a copy of the personal information we hold on your account. We process these within a reasonable response window.

What does data minimisation mean?

Data minimisation means we only collect what is strictly needed for a specific purpose. For a GoPay deposit, we log the transaction reference — not your full wallet credentials or browsing history.

What is a session cookie?

A session cookie is a small file placed on your device to keep you logged in during a single visit. It expires when you close the browser and contains no payment or identity data.

Open Answers to Your Privacy Questions

These are the questions we hear most often about data handling, wallet privacy, and account rights on dewi39. Each answer reflects how we actually operate for Indonesia, where access is available under local law.

We share only the transaction reference and amount with your payment processor to complete a transfer. Your full DANA or OVO wallet credentials are never passed to third parties or stored after your session closes.

Send a request through our support email or raise it in live chat from inside your account. Include your registered email address and we will compile your data summary and respond within a reasonable timeframe.

Yes. You can request deletion of non-essential personal data by contacting support. Records required for transaction verification or legal compliance will be held for the period required, then removed according to our retention schedule.

Login credentials are hashed before storage — meaning the raw password is never saved. We also support OTP-based login verification, so each session requires a one-time code sent to your registered mobile number.

On mobile, we collect your device type, operating system version, and session timestamps. This helps us keep the lobby stable across Android and iOS. We do not collect contacts, photos, or location data from your device.

The same privacy framework applies across Indonesia wherever access is permitted under local law. Your account data handling does not change based on your city, whether you are in Denpasar or anywhere else in Indonesia.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoSuper Bull LiveInfoDewi39 GlossaryInfoDewi39 Banking

Related pages

dewi39 Indonesia Capsa Susun Online Room Dewi39 Banking Register dewi39 Login